Privacy policy

Last Updated: June 2026

At Mixna, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect information obtained from customers and visitors who interact with our business, place orders, contact customer support, or otherwise use our services.

We are committed to handling personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws.

1. Information We Collect

To provide our services and process customer orders, we may collect certain information directly from customers or automatically through interactions with our services.

Information we may collect includes:

  • Full name.
  • Email address.
  • Telephone number.
  • Billing address.
  • Shipping address.
  • Order details.
  • Payment-related information.
  • Communication records.
  • Device and browser information.
  • IP address.
  • Usage and interaction data.

The information collected may vary depending on the services used and the nature of the customer interaction.

2. How We Use Your Information

The information we collect is used for legitimate business purposes, including:

  • Processing and fulfilling orders.
  • Providing customer support.
  • Managing customer accounts.
  • Communicating order updates.
  • Responding to inquiries and requests.
  • Improving products and services.
  • Conducting internal business operations.
  • Detecting and preventing fraud.
  • Maintaining security and system integrity.
  • Complying with legal obligations.
  • Sending service-related communications.
  • Providing promotional communications where permitted.

3. Legal Basis for Processing

Where required by applicable law, we process personal information on one or more of the following legal grounds:

  • Performance of a contract.
  • Compliance with legal obligations.
  • Customer consent.
  • Legitimate business interests.
  • Protection of legal rights.

The legal basis used may vary depending on the circumstances under which personal information is collected and processed.

4. Payment Information

Payments are processed through secure third-party payment providers.

For security reasons, Mixna does not store complete payment card information on its systems. Payment transactions are processed using secure technologies designed to help protect financial information.

Customers should review the privacy practices of their chosen payment provider for additional information regarding payment processing.

5. Cookies and Similar Technologies

We may use cookies, pixels, web beacons, local storage technologies, and similar tools to improve functionality, analyze performance, remember customer preferences, and enhance user experience.

Cookies may be used to:

  • Maintain shopping cart functionality.
  • Remember customer preferences.
  • Improve website performance.
  • Analyze usage patterns.
  • Support security functions.
  • Measure marketing effectiveness.

Customers may manage cookie preferences through their browser settings where applicable.

6. Sharing Information with Third Parties

Mixna does not sell customer personal information.

However, information may be shared with trusted third parties when necessary to operate our business and provide services.

Such parties may include:

  • Payment processors.
  • Shipping and logistics providers.
  • Fraud prevention services.
  • Customer support providers.
  • Technology service providers.
  • Analytics providers.
  • Government authorities when legally required.

Information is shared only to the extent reasonably necessary for business operations, legal compliance, or service delivery.

7. International Data Transfers

Because we serve customers internationally, personal information may be transferred, processed, or stored in countries outside the customer's country of residence.

When international transfers occur, we take reasonable measures designed to protect personal information and comply with applicable legal requirements.

8. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including legal, tax, accounting, dispute resolution, fraud prevention, and regulatory requirements.

Retention periods may vary depending on the type of information involved and applicable legal obligations.

9. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to help protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to protect information using commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers are encouraged to take appropriate steps to protect their own account credentials and devices.

10. Customer Rights

Depending on the customer's location and applicable laws, individuals may have certain rights regarding their personal information.

Such rights may include:

  • The right to access personal information.
  • The right to correct inaccurate information.
  • The right to request deletion of personal information.
  • The right to restrict processing.
  • The right to object to certain processing activities.
  • The right to withdraw consent where consent applies.
  • The right to request data portability where applicable.

Requests relating to privacy rights may be submitted using the contact information provided below.

11. Children's Privacy

Our services are not directed toward children under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a child without appropriate authorization, reasonable steps may be taken to remove such information.

12. Third-Party Services

Our services may interact with third-party providers, platforms, payment processors, logistics companies, analytics tools, and other external services.

These third parties may maintain independent privacy policies and practices. We encourage customers to review the privacy policies of third-party services when appropriate.

13. Compliance with Legal Obligations

We may disclose personal information when required to comply with applicable laws, regulations, court orders, governmental requests, legal proceedings, fraud investigations, or the protection of our legal rights.

Such disclosures are made only when reasonably necessary and legally permitted.

14. Changes to This Privacy Policy

Mixna reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in business operations, technology, legal requirements, or privacy practices.

Updated versions become effective immediately upon publication and replace previous versions.

Customers are encouraged to review this Privacy Policy periodically to remain informed about how information is collected and processed.

15. Contact Information

For questions regarding this Privacy Policy, privacy rights, personal information, or data protection matters, please contact:

Mixna
Email: support@mixna.shop
Phone: +33 5 76 87 65 68
Address: 26 Avenue Gabriel, Paris 75008, France