Terms of service

Terms and Conditions

Last Updated: June 2026

Welcome to Mixna. These Terms and Conditions govern your access to and use of our services, products, and all transactions conducted with our business. By placing an order, creating an account, or otherwise engaging with our services, you agree to be bound by these Terms and Conditions.

Please read these Terms carefully before making a purchase. If you do not agree with any part of these Terms, you should discontinue use of our services.

1. About Us

Mixna is an online retail business offering a variety of consumer products across multiple categories. We strive to provide accurate product information, fair business practices, and quality customer service.

Business Contact Information:

Mixna
Email: support@mixna.shop
Phone: +33 5 76 87 65 68
Address: 26 Avenue Gabriel, Paris 75008, France

2. Eligibility

By placing an order, you represent and warrant that:

You are at least 18 years of age or have the consent of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
The information you provide is accurate and complete.
You will use our services in compliance with applicable laws and regulations.

3. Products and Availability

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate. However, errors may occasionally occur.

Product availability may change without notice. We reserve the right to discontinue products, modify specifications, limit quantities, or update information at any time without prior notice.

Product images are provided for illustrative purposes and may vary slightly from the actual item received due to manufacturing updates, screen settings, or supplier modifications.

4. Pricing

All prices displayed are subject to change without notice. While we strive to maintain accurate pricing, typographical errors, supplier pricing changes, or technical issues may occasionally result in incorrect pricing information.

If a pricing error is discovered after an order has been placed, we reserve the right to:

Contact you regarding the error.
Offer the option to proceed at the correct price.
Cancel the order and issue a full refund.

5. Order Acceptance

Submission of an order does not guarantee acceptance. All orders are subject to verification, inventory availability, payment authorization, and fraud screening.

We reserve the right to refuse, limit, or cancel any order at our sole discretion, including but not limited to situations involving:

Suspected fraud.
Pricing inaccuracies.
Inventory shortages.
Violation of these Terms.
Unauthorized resale activities.

6. Payment

Customers agree to provide current, complete, and accurate payment information for all purchases.

Accepted payment methods may vary depending on availability and location.

All payments must be successfully authorized before an order is processed and shipped.

We reserve the right to suspend or cancel transactions if fraudulent activity is suspected.

7. Shipping and Delivery

Delivery times provided are estimates only and are not guaranteed. Actual delivery may vary due to carrier operations, customs procedures, weather conditions, peak seasons, or other circumstances beyond our control.

Once an order has been transferred to the shipping carrier, responsibility for delivery timing rests primarily with the carrier.

Customers are responsible for ensuring that shipping information provided during checkout is accurate and complete.

8. International Orders

Orders shipped internationally may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities.

Such charges are the responsibility of the customer unless otherwise required by applicable law.

International delivery times may vary depending on destination country regulations and customs processing procedures.

9. Returns and Refunds

Customer satisfaction is important to us. Eligible returns and refunds are governed by our Refund and Return Policy.

Customers should review the applicable Return Policy before requesting a return or refund.

Approval of refunds remains subject to compliance with the requirements outlined in the Return Policy.

10. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and restricting access to your account.

You agree to accept responsibility for all activities occurring under your account.

We reserve the right to suspend or terminate accounts suspected of unauthorized use or violations of these Terms.

11. Prohibited Conduct

Customers agree not to:

Use our services for unlawful purposes.
Provide false or misleading information.
Attempt unauthorized access to systems or accounts.
Interfere with website functionality or security.
Engage in fraudulent transactions.
Resell products in violation of applicable laws.
Transmit malicious software or harmful code.

12. Intellectual Property

All content provided by Mixna, including text, logos, graphics, product descriptions, designs, layouts, and branding materials, is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

13. Disclaimer of Warranties

Except where prohibited by law, products and services are provided on an "as available" and "as is" basis.

We make no warranties, express or implied, regarding uninterrupted availability, accuracy, merchantability, fitness for a particular purpose, or non-infringement.

Nothing in these Terms excludes rights that cannot be legally excluded under applicable consumer protection laws.

14. Limitation of Liability

To the maximum extent permitted by law, Mixna shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our products or services.

Our total liability for any claim shall not exceed the amount paid by the customer for the applicable order giving rise to the claim.

Certain jurisdictions may not allow limitations of liability, and such limitations shall apply only to the extent permitted by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Mixna, its owners, affiliates, employees, partners, and service providers from any claims, liabilities, damages, losses, or expenses arising from your breach of these Terms or misuse of our services.

16. Force Majeure

We shall not be held responsible for delays or failures resulting from events beyond our reasonable control, including natural disasters, strikes, labor disputes, governmental actions, transportation interruptions, pandemics, cyberattacks, or other unforeseen circumstances.

17. Consumer Rights

Nothing in these Terms shall limit or exclude any consumer rights provided under applicable laws and regulations.

Customers may be entitled to additional protections under local consumer legislation depending on their country of residence.

18. Privacy

The collection and processing of personal information are governed by our Privacy Policy.

By using our services, you acknowledge that personal information may be processed in accordance with applicable privacy laws and our stated privacy practices.

19. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Mixna concerning the use of our services and supersede prior agreements, understandings, or communications relating to the same subject matter.

21. Changes to These Terms

We reserve the right to update, revise, or modify these Terms and Conditions at any time.

Changes become effective immediately upon publication. Continued use of our services following any updates constitutes acceptance of the revised Terms.

22. Contact Information

For questions regarding these Terms and Conditions, please contact: