Shipping policy

Last Updated: June 2026

At Mixna, we are committed to providing reliable and efficient delivery services to our customers. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order with Mixna, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are subject to review, verification, inventory availability, and payment authorization. Orders are generally processed after successful payment confirmation.

Order processing times may vary depending on product availability, order volume, security checks, public holidays, and other operational factors.

Most orders are processed within 1 to 3 business days. During periods of high demand, promotional events, seasonal sales, or holidays, processing times may be extended.

Business days do not include weekends or public holidays.

Customers will receive an order confirmation after successfully placing an order. Shipment confirmation may be provided once the order has been prepared and dispatched.

2. Shipping Destinations

Mixna ships to customers in multiple countries and regions where delivery services are available. Shipping availability may vary depending on destination, carrier restrictions, customs regulations, and operational limitations.

Certain locations may not be eligible for delivery due to transportation restrictions, local laws, or carrier limitations.

We reserve the right to modify shipping availability, delivery zones, and destination coverage at any time without prior notice.

3. Estimated Delivery Times

Delivery times vary depending on destination, shipping method, customs procedures, local carrier operations, weather conditions, and other external factors.

Estimated delivery times are provided for informational purposes only and should not be interpreted as guaranteed delivery dates.

Typical delivery timeframes may range between 5 and 15 business days after shipment, depending on the destination and shipping conditions.

In some circumstances, deliveries may arrive sooner than expected, while in other cases additional time may be required due to factors outside our control.

4. Shipping Costs

Free Shipping no fees.

Promotional free shipping offers, when available, may be subject to minimum purchase requirements, geographic limitations, or other conditions.

Mixna reserves the right to modify shipping rates, promotional offers, and delivery options at any time.

5. Order Tracking

Where tracking services are available, customers may receive shipment tracking information after the order has been dispatched.

Tracking updates are provided by third-party shipping carriers and may occasionally experience delays or temporary interruptions.

Customers should allow sufficient time for carrier systems to update shipment information after a package has been shipped.

Tracking information is provided as a convenience and does not guarantee specific delivery dates.

6. Delivery Delays

While we strive to ensure timely delivery of all orders, delivery delays may occur due to factors outside our reasonable control.

Examples of circumstances that may affect delivery include:

  • Severe weather conditions.
  • Natural disasters.
  • Customs inspections.
  • Transportation disruptions.
  • Carrier operational issues.
  • Public holidays.
  • Security inspections.
  • Government restrictions.
  • High seasonal shipping volumes.
  • Incorrect customer-provided shipping information.

Mixna shall not be liable for delays caused by shipping carriers, customs authorities, or other third parties involved in the delivery process.

7. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, value-added taxes, or other charges imposed by local authorities.

These charges are determined by the destination country's regulations and are generally the responsibility of the customer unless otherwise required by law.

Mixna has no control over customs procedures, import charges, or governmental fees imposed after shipment.

Customers are encouraged to familiarize themselves with local import requirements before placing an international order.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at the time of purchase.

Failure to provide accurate delivery details may result in shipping delays, failed delivery attempts, additional carrier fees, package returns, or loss of the shipment.

If an order is returned due to an incorrect address supplied by the customer, additional shipping fees may be required before the order can be reshipped.

Mixna is not responsible for delivery issues resulting from inaccurate or incomplete information provided during checkout.

9. Lost Packages

If tracking information indicates that a package has been lost during transit, customers should contact our support team for assistance.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution where possible.

Investigation timelines may vary depending on the carrier, destination country, and circumstances of the shipment.

Replacement shipments or refunds may be offered following completion of the carrier's investigation and verification process.

10. Delivered but Not Received

If tracking information shows that a package has been delivered but the customer cannot locate the shipment, customers should:

  • Verify the shipping address used for the order.
  • Check with household members or neighbors.
  • Inspect secure delivery locations around the property.
  • Contact the local delivery carrier.

Once a carrier confirms delivery to the address provided during checkout, responsibility for the package may transfer to the recipient, subject to applicable consumer protection laws.

11. Refused Shipments

Customers who refuse delivery of an order without prior authorization may be responsible for shipping charges, return transportation costs, carrier fees, customs charges, and handling expenses associated with the shipment.

Any refund issued following a refused shipment may be reduced by such costs where permitted by applicable law.

12. Split Shipments

In certain situations, items within the same order may be shipped separately due to inventory availability, packaging requirements, supplier logistics, or operational considerations.

Customers will not be charged additional shipping fees solely because an order is shipped in multiple packages.

13. Force Majeure

Mixna shall not be responsible for shipping delays, failures, or interruptions resulting from events beyond our reasonable control, including natural disasters, pandemics, labor disputes, government actions, transportation interruptions, cyber incidents, or other unforeseen events.

14. Policy Updates

We reserve the right to modify, update, or revise this Shipping Policy at any time to reflect changes in operations, shipping providers, legal requirements, or business practices.

Updated versions become effective upon publication.

15. Contact Information

If you have questions regarding shipping, delivery, tracking, or logistics, please contact:

Mixna
Email: support@mixna.shop
Phone: +33 5 76 87 65 68
Address: 26 Avenue Gabriel, Paris 75008, France