Payment Policy
Last Updated: June 2026
At Mixna, we are committed to providing a secure, transparent, and reliable payment experience for all customers. This Payment Policy explains the payment methods we accept, how transactions are processed, billing responsibilities, payment security measures, and other important information related to purchases made through our store.
By placing an order with Mixna, you agree to the terms outlined in this Payment Policy.
1. Accepted Payment Methods
To provide flexibility and convenience, Mixna may accept a variety of secure payment methods. Available payment options may vary depending on the customer's location, device, and payment provider availability.
Accepted payment methods may include:
- Major credit cards.
- Major debit cards.
- Digital wallets.
- Secure online payment services.
- Other payment methods displayed during checkout.
The payment methods available at checkout represent the current options available for your order at the time of purchase.
2. Payment Authorization
All payments are subject to authorization, verification, and approval by the applicable payment provider, card issuer, financial institution, or payment processor.
An order will not be processed until payment authorization has been successfully completed.
In certain situations, financial institutions may place temporary authorization holds on customer accounts before final transaction settlement.
Such authorization holds are controlled by the customer's financial institution and are not determined by Mixna.
3. Currency and Pricing
Product prices are displayed in the currency available for your shopping region whenever possible.
If currency conversion is required, the final amount charged may vary depending on exchange rates, bank policies, card issuer practices, and payment provider conversion fees.
Customers are responsible for any currency conversion fees, foreign transaction fees, or banking charges imposed by their financial institution.
4. Order Confirmation
After successful payment authorization, customers will receive confirmation that their order has been received.
Order confirmation does not guarantee shipment, inventory availability, or final acceptance of the order.
All orders remain subject to verification, inventory review, fraud prevention procedures, and operational approval.
5. Payment Security
Protecting customer payment information is one of our highest priorities.
Transactions are processed through secure payment gateways that utilize industry-standard security technologies designed to protect sensitive financial information during transmission and processing.
Security measures may include:
- Encrypted payment transmission.
- Fraud detection systems.
- Transaction monitoring.
- Identity verification procedures.
- Secure payment processing technologies.
Mixna does not store complete payment card details on its systems.
Payment information is processed by authorized payment service providers in accordance with their security and compliance standards.
6. Fraud Prevention
To protect customers and maintain a secure shopping environment, all transactions may be subject to fraud screening and verification procedures.
Additional verification may be requested when unusual account activity, high-risk transactions, billing inconsistencies, or security concerns are detected.
Mixna reserves the right to:
- Request additional verification.
- Delay processing pending review.
- Decline transactions.
- Cancel orders identified as potentially fraudulent.
These measures are intended to protect both customers and payment systems from unauthorized activity.
7. Billing Information Accuracy
Customers are responsible for providing accurate, complete, and current billing information when placing an order.
Incorrect billing details may result in payment delays, failed authorization attempts, order cancellations, or additional verification requirements.
Customers should ensure that billing information matches the records maintained by their payment provider whenever applicable.
8. Failed or Declined Payments
A payment may be declined for various reasons, including but not limited to:
- Insufficient funds.
- Card issuer restrictions.
- Expired payment methods.
- Incorrect billing information.
- Fraud prevention measures.
- Bank security reviews.
- Technical processing issues.
If a payment is declined, customers may contact their financial institution or attempt an alternative payment method if available.
Mixna is not responsible for fees, penalties, or restrictions imposed by banks or payment providers following a declined transaction.
9. Taxes and Government Charges
Depending on the destination country, applicable laws, and transaction requirements, orders may be subject to taxes, duties, value-added taxes (VAT), goods and services taxes (GST), customs fees, or similar governmental charges.
Such charges may be calculated during checkout or imposed by governmental authorities after shipment depending on local regulations.
Customers remain responsible for any legally applicable taxes, customs duties, import charges, or government fees associated with their purchase.
10. Refund Payments
Approved refunds are generally issued to the original payment method used for the purchase whenever possible.
Refund processing times vary depending on payment providers, banks, financial institutions, and payment methods.
Customers should allow sufficient time for the refunded amount to appear in their account after refund authorization has been completed.
Additional details regarding refunds are available in our Refund and Return Policy.
11. Chargebacks and Payment Disputes
Customers experiencing an issue with an order are encouraged to contact our customer support team before initiating a chargeback or payment dispute.
Most concerns can be resolved more efficiently through direct communication.
If a chargeback or dispute is initiated, Mixna reserves the right to provide relevant transaction, shipping, communication, and verification records to the payment provider as part of the dispute resolution process.
Fraudulent or abusive chargebacks may result in restrictions on future purchases where permitted by law.
12. Pricing Errors
Although we strive to maintain accurate pricing information, occasional errors may occur due to technical issues, supplier updates, system malfunctions, or human error.
If a pricing error is identified after an order has been placed, Mixna reserves the right to:
- Correct the pricing information.
- Contact the customer regarding available options.
- Cancel the order and issue a full refund.
We are not obligated to supply products at incorrect prices resulting from obvious errors.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Mixna shall not be liable for losses arising from banking interruptions, payment processor outages, currency fluctuations, payment provider restrictions, or delays caused by third-party financial institutions.
14. Changes to This Policy
Mixna reserves the right to update, modify, or revise this Payment Policy at any time to reflect changes in legal requirements, payment systems, business operations, or customer service practices.
Updated versions become effective immediately upon publication.
15. Contact Information
If you have questions regarding payments, billing, refunds, or transaction security, please contact:
Mixna
Email: support@mixna.shop
Phone: +33 5 76 87 65 68
Address: 26 Avenue Gabriel, Paris 75008, France